Refund Policy
Last updated: March 15, 2024
1. General Refund Policy
At Mobile Recharge AE, we strive to provide the best service to our customers. This refund policy outlines the conditions under which refunds may be issued for our mobile recharge services.
2. Eligibility for Refunds
Refunds may be issued in the following cases:
- Failed transactions
- Double charging
- Technical errors
- Service unavailability
- Incorrect operator selection
3. Non-Refundable Items
The following are not eligible for refunds:
- Successfully completed transactions
- Data plans that have been activated
- Value-added services that have been delivered
- International roaming services that have been used
4. Refund Process
To request a refund:
- Contact our customer support team
- Provide transaction details
- Explain the reason for the refund request
- Submit any supporting documentation
5. Refund Timeframe
Refund processing times:
- Credit/Debit card refunds: 5-7 business days
- Digital wallet refunds: 24-48 hours
- Bank transfer refunds: 3-5 business days
6. Documentation Required
When requesting a refund, please provide:
- Transaction ID
- Date and time of transaction
- Amount charged
- Payment method used
- Any error messages received
7. Exceptions
Special cases that may be considered:
- Technical issues beyond customer control
- Service provider errors
- System maintenance issues
- Force majeure events
8. Contact Information
For refund requests, please contact us at:
- Email: [email protected]
- Phone: +971 50 123 4567
- Address: Dubai, UAE
9. Changes to Refund Policy
We reserve the right to modify this refund policy at any time. Changes will be effective immediately upon posting to our website.
10. Additional Information
For more information about our refund policy or to discuss specific cases, please contact our customer support team. We are committed to resolving all refund requests fairly and efficiently.